In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Our standard shipping is 7-10 business days.
International shipping is 15 - 25 business days.
Preorders are orders placed for an item that has not yet been released. Payment will be taken at the time of purchase for any item that has PREORDER listed. The date in the description of the item is an estimated ship date, which means we expect this item to arrive to us on that date and it will ship to the customer on that date.
Merchandise can arrive on or before the expected date in the description, but if there is a delay we will notify the customer via email.
Please keep in mind during the holidays there can be a delay due to UPS delivery schedule. Also during the holiday season, we are closed the day before the holiday and the day of the holiday.
If there is a delay in your shipment, you will be notified via email.
Once your order has been shipped, we will send USPS tracking information to the email address on the order form.
We are not responsible for lost or stolen packages.
Since tracking labels are PRE-PRINTED, tracking information will not be available until USPS scans the package.
Questions about order, please email firstname.lastname@example.org