Unfortunately, we have a NO REFUND policy, but we offer store credits and exchanges. Store credits do not expire and can be used towards any purchase.
If an item is damaged upon arrival, we will work with the customer to provide a credit to their account in the amount of the purchase; or if item is in-stock, we will ship a replacement item to the customer..
If you would like to EXCHANGE the merchandise:
Please email: email@example.com prior to returning your merchandise.
We will email the customer return instructions once a return request has been emailed to firstname.lastname@example.org
Merchandise has to be returned within 7 business days from the date the merchandise is received in order to receive a store credit.
Once the shoes are returned. A store credit in the amount of the shoes (excluding the shipping fee) will be emailed to the customer in the form of a e-gift card.
Store credits do not expire and can be used towards any purchase.
Thank you for being a valued customer and we greatly appreciate your business!