Shipping Policy
DUE TO COVID-19 SHIPPING MAY BE DELAYED VIA USPS/UPS
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Shipping
ORDERS WILL BE SHIPPED AFTER THE PROCESSING TIMEFRAME
Our standard shipping is 3 business days processing; 1-3 business days shipping (depending upon the shipping option that is chosen.)
International shipping is 3 business days processing; 6-10 business days shipping (depending upon the shipping option that is chosen.)
**International orders will have import fees** Please note that it is the customers responsibility to cover the import fees for their purchase.
Purchased items will be shipped after the 3 business day processing timeframe; which is, after the date of purchase (excluding weekends) with the exception of Pre-orders, which will have an estimated ship date.
Preorders
Preorders are orders placed for an item that has not yet been released. Payment will be taken at the time of purchase for any item that has PREORDER listed. The date in the description of the item is an estimated ship date, which means we expect this item to arrive to us on that date and it will ship to the customer on that date.
Merchandise can arrive before or after the expected date in the description, so if there is a delay we will notify the customer via email.
Holiday Shipping
Due to a generous amount of orders; The shipping timeframe is 5-10 business days for processing; and 2-3 business days for shipping.
Please keep in mind during the holidays there can be a delay due to UPS delivery schedule. Also during the holiday season, we are closed the day before the holiday and the day of the holiday.
If there is a delay in your shipment, you will be notified via email or phone.
Once your order has been shipped, we will send USPS/UPS tracking information to the email address on the order form.
We are not responsible for lost or stolen packages.
Since tracking labels are PRE-PRINTED, tracking information will not be available until USPS scans the package.
Questions about order, please email sales@voguishchic.com